1. Information We Process
Depending on the service being used, shipment information may include sender and recipient names, contact details, addresses, shipment locations, tracking numbers, package information and delivery status.
2. How We Use Information
Information may be used to create and manage shipments, provide tracking information, assist customers, maintain shipment records and support delivery operations.
3. Public Tracking Information
Customers may use a tracking number to view shipment progress. Public tracking pages are designed to display shipment-related information without exposing private sender or recipient contact details.
4. Private Shipment Information
More detailed shipment information, including customer contact details, may be restricted to authorized administrative areas of the Pearl-SkyEx system.
5. Data Security
We use technical and organizational measures intended to protect shipment and account information against unauthorized access, alteration or disclosure.
6. Service Providers
Pearl-SkyEx may use technology and hosting providers to operate the website, database, authentication and related services. Information may be processed by these providers when necessary to provide the service.
7. Translation and Live Chat
If you choose the website translation tool, your current public page may be opened through Google Translate. If live chat is enabled and you choose to start a chat, the chat provider may process information needed to deliver the chat service. These third-party services operate under their own privacy terms.
8. Cookies and Similar Technologies
Pearl-SkyEx may use technologies necessary for website and account functionality. Optional third-party services may set their own cookies or similar identifiers when you activate those services.
9. Data Retention
Shipment and customer information may be retained for as long as reasonably necessary for shipment management, customer support, record keeping, security and applicable legal obligations.
10. Your Information
You may contact Pearl-SkyEx to ask questions regarding personal information associated with your shipment or to request appropriate corrections where applicable.
11. Security Reminder
Pearl-SkyEx will not ask customers to provide passwords, verification codes or complete payment-card credentials by email.
12. Contact
For privacy or customer-service enquiries:
Customer-Service@pearl-skyex.comsupport@pearl-skyex.com